Our process - How we work
Our delivery model is rooted in discovery and keeps complex software initiatives on track. Each phase surfaces risks in time, aligns decision‑makers, and ships outcomes ready for operations.
Discover
We begin with collaborative meetings and workshops to understand your vision, goals, and success criteria. Together we draft a clear requirements specification that captures scope and constraints.
Next, we review the specification to identify potential issues early—risks, dependencies, and assumptions—and align on compliance, data and integration needs.
Finally, we co‑create a delivery plan with milestones, responsibilities, and a technical roadmap so everyone shares the same picture of how we’ll deliver.
Included in this phase
- Stakeholder workshops
- Requirements specification
- Systems & integration mapping
- Risk & dependency analysis
- Technical spikes & prototypes
- Roadmap & timeline
Build
We start from the material prepared in the Discover phase and then begin implementing your vision.
We work in one‑month sprints where you help prioritise the work.
At the end of each month we deliver parts of the system so you can test and verify that we are on the right track.
We make sure you feel confident and included throughout the process, with clear visibility into what is being built and when it will be delivered.
Triple Arm Technique kept our rollouts dependable even as we scaled. Every release landed with the data and audit trails our operations team needed.
Deliver
As the go‑live date approaches, we make sure you feel confident that everything will work—on the day and beyond.
We add extra monitoring during go‑live and the following weeks to catch issues early and avoid downtime.
After delivery, we stay close: review what was shipped, ensure it still aligns with your vision, and address change requests or urgent issues right away.
Included in this phase
- Testing. Automated regression, performance, and security testing guard every release.
- Infrastructure. We build the infrastructure so operations and engineering can roll out new versions safely and without disruption. Automated pipelines and blue/green strategies make it easy to test and deploy changes safely.
- Support. We ensure a smooth handover with clear operational guides, an agreed on‑call rota, and operational support. You’ll know who does what and how to get help after launch.
Our values - Balancing reliability and innovation
We pair disciplined engineering with pragmatic delivery. Every engagement is measured by impact, secure architecture, and a partnership that continues to work after the first release.
- Evidence-led. We make decisions with data—usage analytics, operational metrics, and field feedback—so improvements track directly to business impact.
- Operational empathy. Our teams work alongside frontline staff and managers to keep critical workflows resilient in the real world.
- Security-first. Access control, audit, and compliance controls are built into every engagement, aligning with regulated-industry expectations from day one.
- Collaborative. Transparent delivery rituals keep your product, security, and operations stakeholders in lockstep with the team building the work.
- Long-term stewardship. We stay engaged post-launch with runbooks, performance tuning, and roadmap planning to extend the value of every release.
- Continuous improvement. Incremental updates, controlled rollouts, and retrospective cycles ensure the product keeps evolving with your business.